Merchandise purchased from CloudMIS, LLC that is defective or in unused condition may be returned or exchanged within 30 days from date of receipt. In order to arrange a return/exchange, please contact us via phone 1-888-368-5049 x2 or email us at returns@cloudmis.net to obtain an RMA (Return Merchandise Authorization) number.

If you are sending your product in for a refund/exchange, you will need to repack the product carefully, including all original box materials, inserts, manuals, cables, unfilled warranty, and rebate cards.

UPC codes and serial numbers must be intact or the return will be automatically refused.

Place the factory box into a separate shipping box, and include the RMA number underneath the return address. Please do not affix shipping labels or write on the manufacturer’s package.

Refunds are applied to the payment method used at time of purchase 7 days after merchandise is received and inspected.

We reserve the right to refuse the return based on the condition of the returned merchandise.

We can exchange defective items within 7 days of receipt. After 7 days, please use the applicable warranty to inquire about repair.

Please ship returns back to us with insured ground delivery. We are not responsible for lost or damaged returned packages.